Terms and Conditions

When you visit GemFlow or open an account, you accept these Terms and Conditions. If you disagree with them, please do not use the website or services. They apply alongside the Privacy Policy and platform information, including charges, processing estimates and verification requirements.

Who May Use the Service

You must be at least 18 years old, or meet any higher legal age that applies in your jurisdiction, and have the authority to use online financial or trading services. You are responsible for ensuring that registration details and information requested for verification are complete and accurate.

Trading Risk Notice

Cryptocurrency, forex, CFD and other instrument trading carries a significant risk of loss, including the possible loss of your entire invested amount. Previous results do not predict future performance. Use only funds you can afford to lose. GemFlow makes no promise of returns.

Your Account Duties

You must protect your sign-in information, activate 2FA when it is available and accept responsibility for activity conducted through your account. Notify us promptly if you believe access was unauthorised. We may pause or restrict an account where suspected fraud, misuse or non-compliance arises.

Access to the Service

We work to keep the service available, but continuous or uninterrupted access cannot be promised. Scheduled maintenance, market conditions, payment providers and technical problems can cause disruption. Any shown deposit or withdrawal timeframes are estimates and depend on the payment method used.

Liability Limits

GemFlow accepts no responsibility for trading losses, investment choices or consequential damage connected with reliance on website information. Materials are supplied for information and operational use only, not as personalised advice. Obtain independent professional guidance when appropriate.

Charges and Transactions

Where applicable, charges for deposits, withdrawals and transactions appear before you confirm them. A new undisclosed charge should not be applied after approval without advance notice. Retain the transaction summaries shown for your records.

Closing or Restricting an Account

You can ask support to close your account, subject to outstanding transactions and legal requirements for retaining records. We may limit or end access following a breach of these terms, a security concern or a regulatory obligation.

How to Reach Us

Questions about these terms can be sent to [email protected]. Where translated versions differ, the version available on the website when you accepted the terms will govern your use of the service.