GemFlow Privacy Policy

This Privacy Policy explains how GemFlow (referred to as “we”, “us”, or “our”) gathers, uses, stores, and safeguards personal information when you browse our website, open an account, or use our trading and support features. It works alongside the Terms of Use and covers both visitors and registered users.

Personal data we receive

We may obtain identity information such as your first and last name, contact information including email and telephone number, country of residence, IP address, technical usage records, account settings, and details submitted through forms, support requests, or payment checks. Certain information is needed to create an account and handle deposits or withdrawals, while other data supports account protection and dependable service performance.

Purposes for using your data

• To open, confirm, administer, and support your user account
• To make the platform, market charts, and customer assistance available
• To fulfil legal, anti-fraud, and compliance requirements that apply in Nigeria
• To strengthen reliability, identify misuse, and protect active sessions
• To send account-related service notices, including deposit updates and advance maintenance information

Protecting your information

We apply technical and organisational safeguards suited to the level of risk. These may include SSL encryption during transmission, permission controls, records of sensitive connections, and two-factor authentication where offered. Absolute security cannot be promised; please notify [email protected] without delay if you believe access has been compromised.

Your data choices and rights

Subject to the laws that apply to you, you may be able to access, amend, limit, or remove certain personal information, or object to particular processing activities. Email [email protected] with the subject “Data Rights” and include the email address associated with your account. We may need to complete reasonable identity checks before taking action.

Retention periods and data processors

Information is kept for the period needed to operate the service, comply with applicable legal duties, or handle disagreements. Hosting companies, payment processors, and transactional email services may handle information for us under documented instructions, contractual protections, and suitable security controls.

Cookies and technical records

Our site may rely on cookies and comparable tools to support sessions, protect the service, and measure audience activity in aggregate. Browser settings can be used to limit some cookies, although doing so may affect functions such as account sign-in and saved preferences.

Contacting us about privacy

If you need clarification about this policy or want to exercise a privacy right, contact us at [email protected]. We will seek to respond clearly within a reasonable period, subject to any checks that may be required.